Conditions of Enrolment
1 Italian Courses
All Language Group Classes run Monday to Friday except on official Italian public holidays. On their first day students must be at school by 08.30. One lesson lasts 45 minutes. Group lessons are usually held in the mornings, however occasionally (high season) these group lessons may be scheduled in the afternoon. Individual lessons are generally held in the afternoon.
The number of lessons includes the placement test and the final exam, as well as the final feedback. There are 6 different levels (A1-C1) and completion of a 4-week course does not guarantee advancement to the next level. In the rare event that a student is the only one for a particular level after taking his placement test, his tuition will be converted to private one-to- one lessons, reducing the lessons by 50%. In the event that there are only 2 or 3 students for a particular level, tuition will be reduced by 25% (ex: 3 semi- individual lessons instead of 4 group lessons a day), given the more intense nature of a small class size.
After having started, it is possible to change the course, but only with a more intensive course and not the opposite, respecting the whole period of attendance previously booked. If a student does not attend or wants to shorten his/her course after the course has begun, lessons subsequently lost cannot be made up and tuition fees will not be refunded.Classes are normally not held on public holidays. All published course start dates fall on a Monday. If the Monday is a public holiday, the start date will fall on a Tuesday. Compensation will not be made for classes not offered on public holidays.
All students starting the Course on a Non-Starting Date will be placed in a study-group which has already started previously. In this case, we strongly suggest that the student also books a Super intensive course for the first week order to make up for all the units lost.
Individual classes are usually scheduled in the afternoon and have a duration of 45 minutes each. In the case where the school is unable to fulfill any courses to which it is contractually bound because of Force majeure (pandemic, earthquake, fire, natural disaster, and act of government, failure of suppliers or subcontractors, labor disputes) or other reasons which are beyond its control, the school will do its best to mitigate the troubles and will immediately move all the Italian face –to-face Courses ONLINE, respecting the same schedule and duration of onsite courses previously scheduled.
Italian Courses Online include different options: one-to-one and group online lessons. Each lesson lasts 45 minutes. Hybrid courses are also offered (face-to-face students and remote students synchronously). Before enrolling, students get a first trial lesson free. Online individual lessons are customized and timetable is usually agreed with the students. However, the minimum attendance is 2 online lessons per week and 3 lessons are highly recommended in order to get the most of the course. The full payment of the Italian online course package, by bank transfer, is due in advance and before starting the course (for more details about the bank details, please refer to n.5 of this document).
The course package of 10 individual classes must be attended in maximum 6 weeks and in maximum 12 weeks for the package of 20 classes. If a student doesn't attend the class at the scheduled time, without any written notice by 24 hours prior the lesson, the lesson will be considered lost and it cannot be made up. If a student is unable to attend the lesson, he/she has to notice it 24 hours before the scheduled time. Accademia Italiana guarantees that all teachers are native speakers and highly qualified. Students are assigned to a particular teacher according to teachers' timetable and to the organization of the school, always respecting students' needs. When a student buys a new package of lessons, he/ she is not automatically assigned to his/her previous teacher.
The school can assign a different teacher according to the current availability and can replace him/her with another teacher with the same qualifications in order to avoid any inconvenience.
Special Programs include tuition and the activities specified. They take place with a minimum of n. 4 participants on fixed dates. In the rare event that there are only 1 to 3 students for a particular program, therefore the minimum not being reached, tuition can be converted to private individual or semi- individual lessons, reducing by 25-50%, given the more intense nature of a small class size. Otherwise participants can join a general group course attending 100% lessons. 50 PLUS program participants could be placed in a general group course of their language level but with younger students, if there are no other 50 plus participants with same language level, or they can ask to turn group course into private individual or semi- individual lessons, reducing the number of as stated above. The possibility of being included in the exclusive group of a specific program, justifies the difference in the cost between these special programs and general courses. Activities will however be guaranteed.1.d.
All Italian Art and Culture Courses are combined with General Language Courses and start on Mondays. Group Lessons generally take place for an extendable duration of 1 week for 4 lessons per week in the afternoons with a minimum of 4 participants. These courses can be booked in advance in our enrolment form, In the event that there is not the minimum number of participants of n. 4 for a particular Course, tuition fee will be converted to private 1- to-one or semi-individual lessons: with n. 1 participant, lessons will be reduced by 50% ; from n 2 to n. 3 participants, lessons will be reduced by 25%.1.e.
Teacher Training Courses run from Monday to Friday (except on official Italian public holidays) with a minimum number of 4 participants. Lessons are usually held in the mornings, however occasionally (high season) these group lessons may be scheduled in the afternoon. One lesson lasts 45 minutes. Preparation Courses for DITALS certification consist of 30 hours of lessons in 1 week. As far as the other teacher courses are concerned, conditions are the same as language courses (see above). In the rare event that a participant is the only one for this course, the tuition will be converted to one-to-one lessons, reducing the lessons by 50% (ex: 2 individual lessons instead of 4 group lessons a day). In the event that there are only 2 or 3 participants classes will be reduced by 25% (ex: 3 semi- individual lessons instead of 4 group lessons a day, given the more intense nature of a small class size).1.f.
Internship Program includes an Italian language course which is compulsory for at least 4 weeks. It is not possible to book the Internship without the language course. The Internship is unpaid working experience in different professional fields. The minimum duration of the Program is 4 weeks and the maximum 24 weeks. It is possible to attend the Italian language course for the whole duration of the Internship. In this case, the Internship experience will be scheduled in the afternoon or evening. Students can choose the professional field where they would like to make their internship experience before their enrolling. A CV and a questionnaire will be given to them in order to help our staff to look for an unpaid working experience which is more suitable for the client. Once started the Internship or once the school has informed the student about the place and the company where he/ she will do the Internship, it is not possible to change it. In particular it is not possible to change the place of the Internship once the student has already accepted it.
A change of the company and typology of Internship is possible but it will have an additional cost of Euro 400.
3 Picking-up service
Students who need to get the certificate of enrolment to prove their travelling for study purposes are asked to pay the total amount of the course fees upon enrolment. If for any reason, they need to change the course dates, the school will issue a credit note for a future in-person course, which must be attended within 12 months after the original starting date. In any case, no refund is due after receiving the total course payment or for any mistaken payment issued by the clients. If students choose to attend an online hybrid course, once the course has started, it is s not possible to change the type of the course (from online into in person classes and vice versa) or to ask for a postponement or a refund.
5 Conditions of payment
ACCADEMIA ITALIANA DI MEMOLI DR. FRANCESCA ROMANA SRL BCC Campania Centro -CRA soc.coop.
Bank account N. 000000403222
BIC/SWIFT: ICRA IT RR AI0
Students must clearly specify the name and the course in the bank receipt
6 Change of bookings, cancellations,refunds, termination and postponement policy
Refunds will be made to the account from which the fees were originally received. All refunds will be made in written notification. 6.aRefunds prior to arrival
The down payment of 160 euros is never refundable after an enrolment has been accepted and the school has sent the enrolment confirmation. For any changes or cancellations communicated earlier than 15 days before the arrival the down payment of 160 euros will be credited for a future course within 12 months after the original starting date. For any changes or cancellations communicated in less than 15 days before the arrival, the downpayment of euros 160 will not be credited for any future courses.
6.bRefunds after course start date.
After the course has started, tuition fees are never refundable. Students cannot cancel the booked course and no refund will be given if a student arrives late, prematurely interrupts or does not attend the classes. This includes any period of missed lessons or illness during the course. No refunds are allowed for a delayed start or premature departure. Tuition is never refunded due to absence from class and classes subsequently lost cannot be made up. Courses fees are non-transferable to any other person.
6.c Force majeure.
Accademia Italiana is not liable in cases where the school is unable to fulfill any services to which they are contractually bound because of Force majeure like pandemic, earthquake, fire, natural disaster, and act of government, failure of suppliers or subcontractors, labor disputes or other reasons which are beyond its control. In these cases tuition fees are never refundable and no refunds are allowed to the students. The school will do its best to mitigate the troubles and credit the full tuition fee for a postponed course, issuing a voucher valid within 12 months. for a future course with no cancellation fee. If a student cancels his /her course no refund is due under force majeure circumstances but the school can offer the possibility of re-scheduling the program, issuing a voucher for the amount of the course/ program paid, detracting of all the costs that have already been covered. The school can also move face-to-face students into online or hybrid courses: students attend remotely the courses and no refunds or reduced price is due. If a student cannot attend his /her course in person because of quarantine, self-isolation, etc., the school offers online lessons during all the period thus offering hybrid courses.
8 Accident and medical insurance
9 Resolutions of disputes
- The complaint is received by the end of the course
- The complaint has been officially made in written form
- The total amount of courses and accommodation have been settled in full.
11 Policy of harassment, bullying and discrimiantion
Staff and students of Accademia Italiana are committed to treating everyone equally and without discrimination.